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Terms of Service

Last Updated: October 2025

Welcome to Bundle. These Terms of Service ("Terms") govern your use of our property management platform. Please read them carefully. In these Terms, "Service" means the Bundle platform, "User" means anyone who creates an account or accesses the service, and "Property" means any property registered under a User's account. "Owner" means a person who controls a Bundle Account for a property they own. "Professional" means a person or entity using Bundle in a business capacity for a property they do not own. "Archive Copy" means the copy of a property record created on transfer under the Professional's account (see §4.2A/§7).

1. AGREEMENT TO TERMS

1.1 Acceptance

By creating an account or using Bundle, you agree to these Terms of Service and our Privacy Policy. If you're using Bundle on behalf of another person or entity, you represent that you have authority to bind them to these Terms. You are responsible for accurately declaring your relationship to any property you set up in Bundle (for example, as an Owner or Professional). Bundle relies on that declaration to determine how property data is processed, retained, and shared between users. Misstating your role may affect your access.

1.2 Eligibility

You must be at least 16 years old to use Bundle. If you're under 18, you should have parental or guardian consent.

1.3 Account Registration

  • You may register one or more properties under your account
  • You must provide accurate, complete information
  • You're responsible for maintaining account security
  • You must notify us immediately of any unauthorized access

1.4 Changes to Terms

We may modify these Terms by posting updates on our website or notifying you by email. Material changes (including modifications to data use practices, pricing structure, core functionality, or liability provisions) will be communicated with 30 days' notice by email or dashboard notification. Unless stated otherwise, other changes take effect immediately. Your continued use constitutes acceptance of modified Terms.

1.5 Communications

You agree we may send you service and transactional communications (e.g. security alerts, billing, product updates) in connection with your account. We will only send you marketing communications where you have given valid consent, and you can withdraw consent at any time using the unsubscribe link or by contacting us.

2. THE SERVICE

2.1 What Bundle Provides

Bundle is a property documentation and management platform offering:

  • Secure document storage and organization
  • AI-powered analysis and property insights
  • Maintenance recommendations and tracking
  • Logged guest access to property information (see §3.4)
  • Additional features as we develop them

2.2 AI Services Disclaimers

Our AI features assist with property management but have important limitations:

  • AI outputs are not substitutes for professional advice (legal, engineering, financial, or otherwise)
  • AI-generated content may contain errors or inaccuracies
  • You must independently verify all important information
  • You are solely responsible for decisions regarding your property
  • For emergencies, contact appropriate authorities directly – Bundle may provide contact information but is not an emergency service

2.3 Service Availability

We strive to maintain Service availability but cannot guarantee uninterrupted access. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

2.4 Automated Processing

We don't pre-screen or manually review what you upload. You and your guests are responsible for the content added. We may remove or restrict content that breaches these Terms or the law, or where required to do so.

We do automatically process uploads, for example, storing them and converting them into searchable formats (like embeddings), so that features such as search, AI answers, and maintenance suggestions work. These processes are technical, not supervisory, and aren't used to monitor what you upload.

2.5 Property Safety and Compliance

Bundle helps you organise and access your property records. We are not currently responsible for monitoring your property for hazards, safety, or legal compliance, and we do not report issues to councils or authorities on your behalf. For emergencies or compliance advice, please contact the relevant professionals or authorities directly.

3. ACCEPTABLE USE

3.1 Permitted Use

You may use Bundle solely for lawful purposes related to property documentation and management.

3.2 Prohibited Conduct

You must not:

  • Violate any applicable laws or regulations
  • Impersonate others or provide false information
  • Attempt unauthorized access to any accounts or systems
  • Interfere with or disrupt the Service
  • Upload content that infringes third-party rights
  • Upload harmful, offensive, or malicious content
  • Reverse engineer, copy, or scrape the Service
  • Resell or commercially exploit the Service without authorization

3.3 Guest Access and Your Responsibilities

You control guest access. Guest access requires identifying details (at minimum name and email) and is logged in accordance with §3.4. Guests also must accept Bundle's Terms of Service and Privacy Policy before accessing a Property. By accepting, guests acknowledge that their information will be processed as described in the Privacy Policy, including by our third-party service providers.

Guest Access Methods:

Guests may access a Property Account in one of two ways:
(a) Invitation: You may invite a guest for a fixed time period that you select. Access ends automatically when the time period expires.
(b) QR Request: A guest may scan a QR code and request access for a time period. You may accept, deny, or modify the requested duration.

Scope of Guest Access:

Guest access is limited to certain areas of the Service:

  • AI chat for the property
  • Property records
  • Maintenance records and tasks

Guests cannot access account settings, billing, or ownership transfer features. Guests may add documents, notes, or maintenance updates, but cannot delete content uploaded by you or other contributors. You may review and delete guest contributions at any time. We cannot prevent guests from making copies outside the Service (for example, screenshots or manual transcription).

You are responsible for managing guest access to your property information. We recommend checking guest permissions regularly and removing access when it is no longer needed. Guests must accept our Terms of Service and Privacy Policy before accessing any property information. We log guest access events for security purposes. Sharing sensitive information with guests is at your own risk.

Your Responsibilities:

You remain responsible for:

  • Deciding what to share
  • The identity of guests you invite
  • Managing invitations, approvals, and revoking access when no longer appropriate
  • All guest contributions and activities
  • Any disclosures you or your guests make

Do not share access or upload content you do not want a guest to see.

3.4 Access Logging

For security and audit, we log guest access events (including name, email, timestamps and IP address, where available) and surface these logs to you where feasible.

3.5 Intellectual Property and Confidentiality

You must not upload content that infringes another person's intellectual property rights or that breaches a duty of confidence or privacy. You warrant you have all necessary rights, licences and consents to upload and share the content you provide. You indemnify us against any claim, loss or cost arising from your breach of this clause.

3.6 Prohibited Content (Sensitive Information)

You must not upload or store the following types of information in Bundle:

  • health information (including medical histories, diagnoses, test results)
  • personal financial information (including full payment card numbers, CVV/CVC codes, bank account numbers and online banking credentials)
  • security system information (including alarm panel PINs, safe combinations, smart-lock PINs, camera/NVR admin passwords, or similar credentials)
  • government-issued identifiers not required for the use of the Service (e.g., full passport or driver licence numbers)

If you upload any Prohibited Content, you do so at your own risk, we may remove it, and we aren't responsible for any resulting loss. Uploading or sharing security credentials (e.g., alarm or lock codes) may increase risk or affect insurance coverage – check your policy before storing such information in any online service.

4. DATA

4.1 Data Ownership

You retain ownership of all data you upload to Bundle, including property records, documents, notes, and other content. We claim no ownership rights to your documents, images, or information.

4.2 License to Bundle

You grant us a license to use, store, process, and analyze your data solely to:

  • Provide and maintain the Service
  • Generate property-specific insights and recommendations
  • Create anonymized, aggregated analytics as described in Section 4.3
  • Comply with legal obligations

4.2A Property Copying (Archive Copies)

When a Professional transfers a Property Account to an Owner, the Service creates a separate "Archive Copy" of that property under the Professional's account for them to retain records as per their legal obligations.

Each copy is processed, stored, and managed independently within its respective account. Rights, responsibilities, retention, access, and deletion requests apply separately to each copy. Archive Copies follow the same sharing rules as other properties – you may use guest access to share an Archive Copy with authorised third parties, but it remains independent of the Owner's account. You remain responsible for ensuring any sharing of personal information complies with applicable privacy laws.

4.3 Service Improvement

We may analyze usage patterns and create aggregated insights to improve Bundle for all users. This includes:

  • Anonymous usage analytics (features used, performance metrics)
  • Aggregated property trends that cannot identify individual users or properties
  • Service improvements based on collective patterns

These anonymized insights become our property and may be used to enhance the Service.

4.4 Data Security

We implement industry-standard security measures to protect your data. However, no internet transmission is completely secure. You acknowledge the inherent risks and agree to maintain backups of critical documents. We will notify you of any material security breaches affecting your data. We will also notify you of any privacy breach that poses a risk of serious harm, and, where required, notify the Office of the Privacy Commissioner.

4.5 Your Responsibilities

You represent that:

  • You have rights to upload all property data
  • Your data doesn't infringe third-party intellectual property rights or breach any confidentiality obligations
  • You have necessary consents for any personal information included

4.6 Deletion

You may delete any Data you upload at any time. Deleted items are permanently removed from the Service. Guests cannot delete Data uploaded by you or other contributors. Guests may add their own contributions (e.g., notes, documents, maintenance updates), which you may delete at any time.

5. INTELLECTUAL PROPERTY

5.1 Your Rights

  • You retain ownership of your data
  • AI outputs generated specific to your property belong to you

5.2 Bundle's Rights

  • We own the Service, including all software, design, and features
  • We retain rights to our proprietary algorithms, workflows, and methodologies for processing and presenting information
  • We own anonymized, aggregated insights derived from Service usage
  • You receive a limited license to use the Service while your account is active

5.3 Feedback

Any suggestions or feedback you provide may be used by us without obligation to you.

5.4 Notices of alleged infringement

If you believe content on the Service infringes your rights, email support@mybundle.app with details (including your contact info, the content URL/identifier, and why you believe it infringes). We may remove content and notify the uploader.

6. FEES AND PAYMENT

6.1 Pricing

Current fees are described on our pricing page. We may modify fees for using the service with 30 days' notice.

6.2 Payment Terms

  • Fees may include setup costs and recurring subscriptions
  • All fees are in NZD unless otherwise specified
  • Payment is due as specified in our pricing information
  • Late payments may incur interest at standard commercial rates

6.3 Refunds

Refunds are provided as required by applicable law. If you're unhappy, please contact us first – we'd rather solve the problem than lose you as a user.

7. ACCOUNT TRANSFERS

You may transfer a Property Account by providing the recipient's name and email through the Service.

  • If you are an Owner, your access ends once the transfer is complete.
  • If you are a Professional, the transfer creates a new Property Account for the Owner and leaves an Archive Copy of the property under your account for record-keeping.

The Archive Copy is a separate, stand-alone dataset. Changes made by the Owner do not appear in your Archive Copy, and changes you make to your Archive Copy do not affect the Owner's Property Account.

You are responsible for ensuring you have authority to transfer the account and that the recipient information is accurate.

The new Owner must accept these Terms to complete the transfer.

If you selected the wrong role at setup, contact support – we can correct the role before or after transfer (we may require evidence).

8. WARRANTIES AND LIABILITY

8.1 Service "As Is"

The Service is provided "as is" without warranties of any kind. We don't warrant that the Service will:

  • Meet all your specific requirements
  • Be error-free or uninterrupted
  • Produce accurate AI outputs in all cases

8.2 Limitation of Liability

To the maximum extent permitted by law:

  • We're not liable for decisions you make based on Service information
  • We exclude liability for indirect, consequential, or incidental damages, including any loss of data
  • You are responsible for maintaining additional independent backups of critical documents.
  • Our total liability is limited to fees paid in the preceding 12 months

8.3 Consumer Rights

Nothing in these Terms excludes or limits rights you have under consumer protection laws that cannot be waived.

8.4 Indemnification

You agree to indemnify Bundle against claims arising from:

  • Your use of the Service in violation of these Terms
  • Your data infringing third-party rights
  • Your failure to obtain necessary consents for uploaded content

9. TERMINATION

9.1 Account Closure

To close your account, contact us at support@mybundle.app. We believe property records have long-term value for all future owners, and encourage you to keep them, but we respect your right to deletion. You may request deletion of your data, and we will process verified requests within 30 days (see §4.6 and our Privacy Policy).

9.2 Termination by Bundle

We may suspend or terminate accounts that:

  • Materially breach these Terms
  • Engage in illegal activities
  • Pose security or operational risks to the Service

9.3 Effect of Termination

Upon account closure:

  • Access to the Service ceases and any third-party services accessed through Bundle
  • All guest access links will cease to function
  • You have the right to request deletion of your data
  • Data you have requested to be deleted will be deleted within 30 days
  • Anonymized insights derived from usage remain with Bundle
  • Some data may be retained longer if required by law or for security, fraud prevention, or auditing

9.4 Inactive or Orphan Accounts

If: (a) an account has no verified contact details; (b) a transfer has been initiated but remains unclaimed; (c) any required fees are unpaid; or (d) there has been no sign-in or other activity for 12 months, we may classify the account as inactive or orphaned. We reserve the right to suspend access and, after giving at least 30 days' notice to the last known contact, delete the account and associated content or anonymise it. We are not liable for any loss resulting from such deletion or anonymisation. We may retain minimal records as required by law or for security, fraud prevention, or auditing purposes.

We believe property records have lasting value for existing and future owners. Before deleting, consider:

  • Transferring your Bundle to a new owner (increases potential sale and property value)
  • Keeping records accessible helps with warranties and insurance claims
  • Future you might need these records for tax or legal purposes
  • It's free to keep an inactive account with your property history

10. DISPUTE RESOLUTION

10.1 Contact Us First

Most issues can be resolved quickly. Before taking formal action, please contact us at support@mybundle.app. We're committed to finding solutions.

10.2 Good Faith Discussion

If we can't resolve any issues informally, both parties agree to meet (virtually or in person) for good faith discussions within 30 days of written notice.

10.3 Mediation

For disputes over $10,000, either party may require mediation before court proceedings. Mediation will be in Auckland under AMINZ rules, with costs shared equally.

10.4 Court Proceedings

If mediation fails or doesn't apply, disputes will be resolved in New Zealand courts. For claims under $30,000, the Disputes Tribunal may be used.

11. GENERAL PROVISIONS

11.1 Governing Law

These Terms are governed by New Zealand law. New Zealand courts have exclusive jurisdiction.

11.2 Entire Agreement

These Terms (including our Privacy Policy and any addenda) constitute the entire agreement between you and Bundle.

11.3 Severability

If any provision is unenforceable, the remaining provisions continue in full force.

11.4 No Waiver

Our failure to enforce any right doesn't constitute a waiver.

11.5 Assignment

We may assign these Terms in connection with a merger or acquisition. You may not assign your rights without our consent.

12. CONTACT

Questions about these Terms? Contact us:

Email: support@mybundle.app

Address: Bundle Holding Limited

PROFESSIONAL ADDENDUM

This addendum applies to Professionals – builders, architects, property managers, and other professionals who create Bundle accounts for properties they do not own. This Addendum supplements our standard Terms of Service.

1. PROFESSIONAL RESPONSIBILITIES

1.1 Account Creation

Before creating any Property Account, you warrant that you have:

  • Authorisation from the property owner
  • Authority to accept Bundle's Terms on their behalf
  • Disclosed that property data will be stored on Bundle and that account ownership will be transferred to the property owner at handover.

1.2 Initial Responsibility

When you create a Property Account:

  • You're the Account Administrator initially
  • You accept Terms on behalf of the future owner
  • You remain responsible until handover

2. ACCOUNT HANDOVER (Professional Addendum)

This section supplements §7 (Account Transfers) of the main Terms.

2.1 Transfer Process

You agree to transfer account ownership when requested by using Bundle's transfer feature.

2.2 Post-Handover Access

After transferring admin rights, you no longer have access to the Property Account. Any further access is at the sole discretion of the owner, who may invite you as a guest.

2.3 Archive Copies

When you initiate a transfer of a Property Account to its Owner, Bundle creates an Archive Copy representing the property at that moment for your record keeping.

  • The Archive Copy remains visible only to you and authorised personnel in your organisation.
  • It does not synchronise with, or share content to, the Owner's version.
  • You may use it for compliance or record-keeping purposes in line with your professional obligations.

You are responsible for managing any personal information within the Archive Copy and deleting it when no longer required.

Archive Copies function as standalone property records within your account. You may use Bundle's standard sharing and guest access features for these records, but you remain solely responsible for managing access and ensuring that any sharing complies with your professional and privacy obligations.

3. DATA AND RECORDS (Professional Addendum)

3.1 Your Uploads

Documentation you upload remains subject to your professional obligations and industry requirements.

3.2 Long-term Access

Archive Copies may assist you in meeting record-keeping or statutory obligations (for example under the Building Act). However, continued access depends on Owner consent for any re-sharing of data.

  • Discuss ongoing access needs with property Owners
  • Bundle can serve as your archive solution
  • Access rights depend on Owner consent. We don't guarantee ongoing access.

3.3 Personal Information

If you upload personal information about others, you warrant that you have the authority to do so. We process such personal information on your behalf solely to provide the Service. You remain responsible for compliance with your legal obligations as the agency/controller.

For Archive Copies created when you transfer a property, you are the agency/controller of all personal information within that copy. You must comply with the Privacy Act 2020 for any access, correction, or deletion requests relating to your Archive Copies.

4. COMMERCIAL TERMS (Professional Addendum)

4.1 Payment

You pay Bundle's fees for each active Property Account until ownership is transferred. When a transfer completes, any remaining prepaid subscription term and billing responsibility pass automatically to the new Owner. No partial-period refunds apply.

4.2 Commercial Relationship

Your use of Bundle is for business purposes. The Consumer Guarantees Act 1993 does not apply.

5. LIABILITY (Professional Addendum)

5.1 Your Professional Obligations

Bundle does not change your professional obligations. You remain responsible for:

  • Accuracy of your documentation
  • Meeting industry standards
  • Professional advice you provide
  • Meeting your statutory obligations

5.2 Additional Indemnity

Beyond the standard Terms, you indemnify Bundle against claims arising from:

  • Unauthorized account creation
  • Your professional services
  • Failure to obtain proper consent
  • Any use, disclosure, or retention of data within an Archive Copy contrary to privacy or retention obligations.

6. TERMINATION (Professional Addendum)

This Addendum applies whenever you use Bundle professionally. Your obligations regarding existing accounts survive even if you stop using Bundle.