Terms of Use

Last Updated: September 2026

Welcome to Bundle. These Terms of Use (“Terms”) govern your use of our property management platform. Please read them carefully. In these Terms:

"Service" means the Bundle platform.

"User" means anyone who creates an account or accesses the Service.

"Property" and "Property Bundle" each mean the digital record set for a real-world property held within the Service, including its records, files, notes, access permissions, privacy settings, AI interactions, metadata, and related information. These Terms may use those terms interchangeably.

"Property Record" means the records, files, notes, metadata, and other content held within a Property.

Where these Terms refer to the real-world property itself — such as physical safety, hazards, legal compliance, physical condition, or legal ownership of real estate — that meaning is stated expressly.

"Owner" means a User who controls a Property.

"Professional" means a person or entity using Bundle in a business, trade, or professional capacity, or a User who activates or is required to activate a Professional subscription because of their use of the Service. This may include accessing more than one Property shared with them or otherwise external to their own ownership, or electing to retain an Archive Copy during a transfer.

“Archive Copy” means a separate archive copy of a Property Record made available under a Professional’s account in connection with a transfer, where the Professional created the relevant Property, elects to retain a copy during the transfer process, and has the required Professional subscription (see §4.2A/§7).

1. Agreement to Terms

1.1 Acceptance

By creating an account or using Bundle, you agree to these Terms of Use and our Privacy Policy. If you are using Bundle on behalf of another person or entity, you represent that you have authority to bind them to these Terms. You are responsible for accurately declaring your relationship to any property you set up, access, or manage in Bundle. Bundle may rely on your relationship to a property and your use of particular features to determine applicable pricing, billing, permissions, available features, transfer behaviour, Archive Copy eligibility, and how property data is processed, retained, and shared between users. Providing inaccurate information about your relationship to a property may affect your access.

All users sign up through the same account flow. Certain actions — such as accessing more than one Property Bundle shared with you or external to your own ownership, or electing to retain an Archive Copy during a transfer — require a Professional subscription. Where an action requires a Professional subscription, we will tell you before you take it and you must opt in. No Professional subscription or associated fee applies unless you accept it at that point. If you choose not to opt in, that action will not be available to you, but your existing access is unaffected.

1.2 Eligibility

You must be at least 16 years old to use Bundle. If you are under 18, you should have parental or guardian consent.

1.3 Account Registration

You may register one or more properties under your account
You must provide accurate, complete information
You are responsible for maintaining account security
You must notify us immediately of any unauthorised access

1.4 Changes to Terms

We may modify these Terms by posting updates on our website or notifying you by email. Material changes (including modifications to data use practices, pricing structure, core functionality, or liability provisions) will be communicated with 30 days' notice by email or dashboard notification. Unless stated otherwise, other changes take effect immediately. Your continued use constitutes acceptance of modified Terms.

1.5 Communications

You agree we may send you service and transactional communications (e.g. security alerts, billing, product updates) in connection with your account. We will only send you marketing communications where you have given valid consent, and you can withdraw consent at any time using the unsubscribe link or by contacting us.

2. The Service

2.1 What Bundle Provides

Bundle is a property documentation and management platform offering:

Secure document storage and organisation
AI-powered search, chat, analysis, property insights, recommendations, summaries, schedules, and other property-related outputs, where available. These outputs may be generated from your Property Record, information extracted or inferred from records within it, publicly available web sources, or a combination of these sources. Bundle will, where reasonably practicable, indicate whether a response draws on the Property Record, web sources, or both. A web-derived response is not part of your Property Record. It only becomes part of your Property Record if you choose to record its content there yourself.
Maintenance planning and task management features, where enabled. Bundle may extract or derive maintenance-related information from uploaded records, including warranty information and dates, maintenance requirements or recommendations, compliance-related obligations, and suggested maintenance tasks. Bundle may also use general property-maintenance practices to help generate or supplement suggested maintenance tasks based on information contained in your Property Record.
Maintenance features may include estimated or inferred dates, recurring schedules, reminders, notifications, task tracking, review workflows, and maintenance history. Users may record task outcomes and related information, including who completed or updated a task and any associated notes or files.
Logged access to property information (see §3.4)
A mechanism for Professionals to offer new documents from their Archive Copy to the corresponding live Property Bundle as Update Proposals, which users with the relevant permissions can review, accept, or decline (see §4.2B).
Entry, extraction, storage, and organisation of property-related contact information, where enabled. Bundle may identify and extract potential contacts from records within the relevant Property and display them as suggested or pending contacts for review, including information such as names, businesses, roles or services, email addresses, phone numbers, and their apparent relationship to the property. Suggested contacts may be confirmed, corrected, discarded, or otherwise managed through the Service.
Inbound email attachment ingestion from authorised senders with upload permission for the relevant Property Bundle, where enabled and verified by the Service. Attachments are added using the default visibility applicable to the sender’s permissions and Service settings.
User-controlled access through API keys, connected applications, and compatible AI-assistant tools, where enabled. These tools act using the permissions granted by the User and cannot access more Property information or functionality than those permissions allow.
External file submission for review, where enabled. Files submitted through an authorised external tool are not added to a Property Record automatically. They may be held temporarily for review by an authorised User and are added only if accepted through the Service.
Additional features as we develop them

2.2 AI Services Disclaimers

Our AI features assist with property management but have important limitations:

AI outputs are not substitutes for professional advice (legal, engineering, financial, or otherwise).
AI-generated content may contain errors or inaccuracies.
You must independently verify all important information.
You are solely responsible for decisions regarding your property.
Information extracted from your uploaded records may be incomplete, incorrectly extracted, or interpreted differently from the underlying document. You should refer to the original record for authoritative wording and details.
Dates, intervals, deadlines, or schedules shown by Bundle may be estimated or inferred where the underlying information is incomplete or does not specify an exact date. Where practicable, the Service may indicate that information is estimated, inferred, suggested, or requires review.
Suggested maintenance tasks may be based on your Property Record, general maintenance practice, or both. Some suggested tasks may be presented for review before being retained. A suggestion does not establish that maintenance is required, appropriate for your particular property, or required at the suggested time.
Bundle does not independently determine whether a legal, regulatory, warranty, consent, certification, or compliance obligation applies to your real-world property or whether it has been satisfied. Extracted or generated compliance information is provided to assist you in identifying and managing information that may require attention.
Reminders, notifications, and schedules are organisational tools only and should not be relied on as the sole means of meeting a deadline or obligation. You remain responsible for verifying relevant requirements, dates, warranty conditions, maintenance instructions, and legal or compliance obligations from the applicable documents, manufacturers, authorities, or suitably qualified professionals.
Contact information extracted or derived from uploaded records may be incomplete, outdated, incorrectly extracted, or attributed to the wrong person or business. A suggested or pending contact does not mean Bundle has verified the identity, contact details, role, relationship to the property, or current involvement of that person or business. You should review important contact information against the underlying record or another reliable source before relying on it.
Where a response draws on web sources, that content may be inaccurate, incomplete, out of date, or later changed, and cited pages may change or disappear over time.
Bundle does not endorse or independently verify every web source used to generate a response.
For important decisions, you must consult primary sources or a suitably qualified professional rather than relying on a web-derived answer.
A web-derived answer is not part of your Property Record, and is not evidence that the information exists in your property documentation, unless you record it there yourself.
For emergencies, contact appropriate authorities directly — Bundle may provide contact information but is not an emergency service.

2.3 Service Availability

We strive to maintain Service availability but cannot guarantee uninterrupted access. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

2.4 Automated Processing

We don’t pre-screen or manually review what you upload. You and anyone you share access with are responsible for the content added. We may remove or restrict content that breaches these Terms or the law, or where required to do so.

We do automatically process uploads, for example, storing them and converting them into searchable formats, so that features such as search and AI answers work. These processes are technical, not supervisory, and aren’t used to monitor what you upload.

Where you use AI-assisted features, we may store related interaction records, including prompts, responses, retrieved context or references, ratings, feedback comments, technical diagnostics, and related metadata. Where you submit feedback or rate an AI output, the content of that exchange may be reviewed by our team to diagnose issues, support users, improve reliability and quality, investigate misuse, and maintain security. This is distinct from the automated processing described above.

2.5 Property Safety and Compliance

Bundle helps you organise, extract, identify, and manage information relating to your real-world property, including information that may relate to maintenance, warranties, safety, or compliance. Bundle does not inspect or monitor the real-world property and does not independently determine whether the property is safe, compliant, properly maintained, or meeting any legal, regulatory, warranty, consent, or other obligation. We do not report issues to councils or authorities on your behalf. For emergencies or compliance advice, contact the relevant professionals or authorities directly.

For properties involving a body corporate, shared ownership, shared services, or common property, Bundle does not determine who is responsible for maintenance, repairs, disclosure, levies, insurance, or compliance obligations.

3. Acceptable Use

3.1 Permitted Use

You may use Bundle solely for lawful purposes related to property documentation and management.

3.2 Prohibited Conduct

You must not:

Violate any applicable laws or regulations;
Impersonate others or provide false information;
Attempt unauthorised access to any accounts or systems;
Interfere with or disrupt the Service;
Upload content that infringes third-party rights;
Upload harmful, offensive, or malicious content;
Reverse engineer, copy, scrape, or systematically extract data from the Service, except through APIs or tools we make available and in accordance with their permissions and limits.
Resell or commercially exploit the Service without authorisation

3.3 Property access and sharing

Property Bundles may support different permissions and Service settings. A User's ability to view, add, change, delete, share, or manage information depends on the permissions available to them for the relevant Property.

The Owner is responsible for deciding who may access a Property and what permissions they should have. Only the Owner can transfer ownership of a Property Bundle.

Users may be given access by invitation, QR request approval, or other access methods made available through the Service. Access may require identifying details and is logged in accordance with §3.4. Users given access must accept Bundle’s Terms of Use and Privacy Policy before accessing a Property.

Being listed as a contact does not itself give a person access to a Property. Access must be granted separately through the Service.

You are responsible for the permissions you grant and the consequences of sharing property information with other users. Bundle cannot prevent an authorised user from copying, saving, screenshotting, forwarding, or otherwise disclosing information they were permitted to access.

Private and shared records

The Service may allow records, files, notes, or other content to be marked as private.

Unless a record is marked private, it may be visible and retrievable by users who have access to the relevant Property Bundle, subject to their permissions and Service settings.

Private content is visible only to users whose permissions allow access to it. This applies both to ordinary record views and to retrieval through AI chat, search, or similar features.

Private status may be changed only by users whose permissions allow it. Changing content from private to non-private may make it visible to additional users. Changing content from non-private to private restricts future access within the Service but does not undo access that may already have occurred, including viewing, downloading, copying, screenshotting, AI responses, or disclosure outside the Service.

“Private” is a visibility setting within Bundle. It does not prevent Bundle or its service providers from processing the record where necessary to provide, secure, maintain, support, or operate the Service in accordance with these Terms and the Privacy Policy.

Information extracted or derived from a private record and stored as a separate item, such as a maintenance task, plan entry, or contact, may be governed by the permissions and visibility settings of that item rather than by the private status of the source record. Such items may therefore be visible to users who cannot view the source record. Marking a record private does not remove separate items already derived from it.

API keys and connected tools

Where enabled, you may create API keys or authorise third-party applications or AI assistants to access Bundle on your behalf. Access through a key or connected tool is subject to the Property access and permissions available to you and any additional scope, Property, duration, or other limits you select.

You are responsible for the API keys and third-party tools you authorise, including keeping keys secure and reviewing the permissions you grant. You can revoke keys or connected-tool access through the Service.

When you choose to connect a third-party tool, information that you request or make available through that tool may be transmitted to and processed by the third-party provider under its own terms and privacy practices. Bundle does not control how that provider handles information once you have authorised its receipt.

Actions taken using your API keys or through tools you have authorised are treated as actions taken under your authority and permissions. You are responsible for maintaining control of your keys and authorised tools.

Bundle may suspend, limit, or revoke API keys or connected-tool access where reasonably necessary to protect the Service, Users, or Property information.

Your Responsibilities

You remain responsible for:

Deciding what to share;
The identity of who you give access to;
Managing invitations, approvals, and revoking access when no longer appropriate;
The contributions and activities of users you give access to; and
Any disclosures you or your accessing users make.

Do not share access or upload content you do not want other people to see.

Where an account is used to represent an organisation or body corporate, the account holder is responsible for controlling who can access it, including when the responsible individual changes. Bundle treats actions taken through an account as authorised by the account holder.

3.4 Activity and Audit Logging

For security, accountability, and property history, Bundle may record activity relating to a Property and surface relevant events to authorised users. These records may include access events, uploads, changes to records or settings, access and permission changes, contact-related activity, maintenance and schedule activity, transfers, proposals, and other actions taken through the Service, together with information such as the acting user, timestamps, and technical information where available.

The availability, detail, and retention of particular activity or audit events may vary by feature and Service settings.

3.5 Intellectual Property and Confidentiality

You must not upload content that infringes another person’s intellectual property rights or that breaches a duty of confidence or privacy. You warrant you have all necessary rights, licences and consents to upload and share the content you provide. You indemnify us against any claim, loss or cost arising from your breach of this clause.

3.6 Prohibited Content (Sensitive Information)

You must not upload or store the following types of information in Bundle:

health information (including medical histories, diagnoses, test results)
personal financial information (including full payment card numbers, CVV/CVC codes, bank account numbers and online banking credentials);
security system information (including alarm panel PINs, safe combinations, smart-lock PINs, camera/NVR admin passwords, or similar credentials);
government-issued identifiers not required for the use of the Service (e.g., full passport or driver licence numbers).

If you upload any Prohibited Content, you do so at your own risk, we may remove it, and we aren’t responsible for any resulting loss. Uploading or sharing security credentials (e.g., alarm or lock codes) may increase risk or affect insurance coverage - check your policy before storing such information in any online service.

4. Data

4.1 Data Ownership

You retain ownership of all data you upload to Bundle, including property records, documents, contact records, notes, and other content. We claim no ownership rights to your documents, images, or information.

4.2 License to Bundle

You grant us a license to use, store, process, and analyse your data solely to:

Provide and maintain the Service
Generate property-specific insights and recommendations
Create anonymised, aggregated analytics as described in Section 4.3
Comply with legal obligations
Formulate search requests from your prompt and limited relevant context needed to answer it, and generate web-grounded responses where you use web-enabled features. This does not authorise Bundle to send uploaded documents, or their contents generally, to external web search providers.
Secure, support, maintain, and protect the Service, including preventing fraud and misuse.
Review content you choose to submit with feedback, ratings, or quality assessments, as described in §2.4, to diagnose issues and improve the reliability and quality of the Service.
Transmit information to third-party applications or tools you authorise, at your direction and within the permissions and limits you grant.

4.2A Property Copying (Archive Copies)

Where a Professional elects to retain an Archive Copy during a Property Bundle transfer, has the required Professional subscription, and has created the relevant Property Bundle, Bundle will make a separate archive record available under the Professional’s account to support the Professional’s record-keeping and compliance obligations.

Each copy is processed, stored, and managed independently. Rights, responsibilities, retention, access, and deletion requests apply separately to each copy. Archive Copies follow the same sharing rules as other Property Bundles, but remain independent of the Owner’s Property Bundle. The Professional remains responsible for determining what records they are required or permitted to retain and for ensuring any sharing of personal information complies with applicable privacy laws.

4.2B Professional Update Proposals from Archive Copies

After a Property Bundle is transferred to a new Owner, a Professional who adds documents or records to their Archive Copy may offer selected items to the corresponding live Property Bundle linked to that Archive Copy as “Update Proposals”. The Professional chooses which items to offer. An item that is not offered remains in the Professional’s Archive Copy and is not made available through the Update Proposal mechanism unless the Professional later offers it. Items that are offered are made available for review by users with permission to review Update Proposals for the corresponding Property.

Offer-Only: Update Proposals are optional offers. They do not modify the Owner’s Property Record unless and until accepted by a user with permission to do so.
Review and Acceptance: Users with the relevant permissions may review, accept, decline, or ignore any Update Proposal. Update Proposals are visible only to users authorised to review them. Accepted items are added to the corresponding Property Bundle as new records using the visibility settings selected or applied during acceptance.

Declined items are not added and no further action is taken.

No Synchronisation: Archive Copies and Owner Property Records are not synchronised. Uploads made to an Archive Copy are not automatically added to any Owner’s Property Record without acceptance. A privacy setting within a Professional’s Archive Copy does not automatically determine the visibility of a record in the Owner’s Property. Visibility in the live Property is determined by the applicable permissions and Service settings.
Professional Visibility of Owner Decisions: Professionals do not receive confirmation of whether an Update Proposal was accepted or declined. A file’s presence in an Archive Copy does not indicate that it was accepted into the Owner’s Property.
Audit Logging: In addition to activity that may be shown to authorised users under §3.4, Bundle may internally log Update Proposal events and related metadata, including information linking an Archive Copy to the corresponding Property, for security, auditing, fraud prevention, and compliance purposes. These internal logs are not visible to either party unless required by law.
No Modification Rights: An Archive Copy is separate from the Owner’s Property Bundle and may support some of the same Service functions, subject to the Professional’s account, subscription, permissions, and the Service settings. Activity in an Archive Copy does not modify the Owner’s Property Record unless a specific Service feature allows this, such as an accepted Update Proposal. Professionals cannot modify, delete, or otherwise interact with an Owner’s Property Record unless given access.

4.3 Service Improvement

We may analyse usage patterns and create aggregated insights to improve Bundle for all users. This includes:

Anonymous usage analytics (features used, performance metrics)
Aggregated property trends that cannot identify individual users or properties
Service improvements based on collective patterns.

These anonymised insights become our property and may be used to enhance the Service.

4.4 Data Security

We implement industry-standard security measures to protect your data. However, no internet transmission is completely secure. You acknowledge the inherent risks and agree to maintain backups of critical documents. We will notify you of any material security breaches affecting your data. We will also notify you of any privacy breach that poses a risk of serious harm, and, where required, notify the Office of the Privacy Commissioner.

4.5 Your Responsibilities

You represent that:

You have rights to upload all property data;
Your data doesn't infringe third-party intellectual property rights or breach any confidentiality obligations;
You have necessary consents for any personal information included.
For unit title, body corporate, cross-lease, shared-access, or similar properties, you are responsible for ensuring you have the authority or consent needed to upload, store, use, and share any records relating to common property, shared assets, other owners, occupiers, tenants, the body corporate, or its managers.

4.6 Deletion

Deletion rights depend on the permissions available to a User for the relevant Property. Users with deletion permission may delete records and other content within that Property.

Deleted content is permanently removed from normal use of the Service, subject to limited backup, audit, security, fraud prevention, legal, and retention requirements described in these Terms and our Privacy Policy.

5. Intellectual Property

5.1 Your Rights

You retain ownership of your data

5.2 Bundle's Rights

We own the Service, including all software, design, and features
We retain rights to our proprietary algorithms, workflows, and methodologies for processing and presenting information
We own anonymised, aggregated insights derived from Service usage
You receive a limited license to use the Service while your account is active

5.3 Feedback

Any suggestions or feedback you provide may be used by us without obligation to you.

5.4 Notices of alleged infringement

If you believe content on the Service infringes your rights, email support@mybundle.app with details (including your contact info, the content URL/identifier, and why you believe it infringes). We may remove content and notify the uploader.

6. Fees and Payment

6.1 Pricing

Current fees are described on our pricing page. We may modify fees for using the service with 30 days' notice. Prices may vary by plan, product type, account type, and functionality used.

6.2 Payment Terms

Fees may include setup costs, recurring subscriptions, and other charges described in the Service or on our pricing page.
Users must subscribe to the billing product applicable to their use of the Service.
All fees are in NZD unless otherwise specified
Payment is due as specified in our pricing information
Late payments may incur interest at standard commercial rates

6.3 Refunds

Refunds are provided as required by applicable law. If you are unhappy, please contact us first - we'd rather solve the problem than lose you as a user.

6.4 Professional subscription triggers

Some actions require an active Professional subscription.

These currently include:

accessing more than one Property Bundle shared with you or otherwise external to your own ownership; or
electing to retain an Archive Copy during the transfer of a Property Bundle you created.

Before you take any such action, the Service will notify you that it requires a Professional subscription and give you the choice to opt in. We will not apply a Professional subscription or charge you a Professional fee unless you accept it at that point. If you do not opt in, the action is simply unavailable; nothing you can already access is restricted or removed.

Archive Copies are only available where the transferring user created the relevant Property Bundle and elects to retain an Archive Copy during the transfer process.

Professional subscription requirements may affect access to Professional features, Archive Copies, Update Proposals, shared or external Property Bundles, and other functionality described in the Service.

If you cancel or stop paying for a Professional subscription, Bundle may restrict access to the relevant Professional features, shared or external Property Bundles, Archive Copies, uploads, or Update Proposals, subject to these Terms and any notice shown in the Service.

Subscribing to access additional Properties does not necessarily mean you are using Bundle in trade. Where you use Bundle for genuinely personal or domestic purposes, your rights under the Consumer Guarantees Act 1993 continue to apply notwithstanding any Professional subscription.

7. Account Transfers

You may transfer a Property by providing the recipient’s name and email through the Service. A transfer of a Property transfers control of the digital record within the Service, including its Property Record. It does not transfer legal ownership of the real-world property.

You are responsible for ensuring you have authority to transfer the Property Bundle and that the recipient information is accurate. The new Owner must accept these Terms to complete the transfer.

A transfer that is not claimed by the recipient expires after the period shown in the Service (currently 90 days). An expired transfer does not change control of the Property, and you may initiate a new transfer through the Service.

Property-related contacts may be treated differently on transfer depending on whether their relationship is associated with the Property or with the transferring Owner personally. Contacts associated with the Property may carry over to the new Owner, while personal contacts may be excluded from the transferred Property.

On transfer, existing access grants to the Property are reset, including access exercised through API keys or connected tools. The new Owner decides who has access going forward.

If you are an Owner, your access ends once the transfer is complete.
If you are a Professional, the transfer results in the Owner controlling the live Property Bundle. If you elect to retain an Archive Copy, Bundle will also make a separate archive record available under your account for record-keeping.

An Archive Copy is a separate, stand-alone record. Changes made to the Owner's Property Bundle do not affect the Archive Copy, and changes made to the Archive Copy do not affect the Owner's Property Bundle, except through specific Service features such as Update Proposals.

When a Property Bundle is transferred, the Property Record transfers with it, including records marked private. Before initiating or completing a transfer, the transferring user is responsible for reviewing the Property Record and checking that it is appropriate to transfer all included records.

For Professional-to-Owner transfers, any Archive Copy reflects the Property Record at or around the time of transfer, including record metadata and privacy settings where applicable. After transfer, the Owner’s Property Bundle and the Professional’s Archive Copy are separate records and may be managed independently.

Uploads the Professional makes to their Archive Copy after transfer may be offered as Update Proposals under §4.2B. These proposals are optional for users with permission to review or accept Update Proposals and never modify the Owner’s Property Record without acceptance. The Professional is not informed of the decision.

Archive Copies must be elected during the transfer process and require an active Professional subscription. If you do not elect to retain an Archive Copy before completing the transfer, Bundle is not responsible for creating, recovering, or reconstructing an Archive Copy for you later.

8. Warranties and Liability

8.1 Service "As Is"

The Service is provided "as is" without warranties of any kind. We don't warrant that the Service will:

Meet all your specific requirements
Be error-free or uninterrupted
Produce accurate AI outputs in all cases

8.2 Limitation of Liability

To the maximum extent permitted by law:

We're not liable for decisions you make based on Service information
We exclude liability for indirect, consequential, or incidental damages, including any loss of data
You are responsible for maintaining additional independent backups of critical documents.
Our total liability is limited to fees paid in the preceding 12 months

8.3 Consumer Rights

Nothing in these Terms excludes or limits rights you have under consumer protection laws that cannot be waived.

8.4 Indemnification

You agree to indemnify Bundle against claims arising from:

Your use of the Service in violation of these Terms
Your data infringing third-party rights
Your failure to obtain necessary consents for uploaded content

9. Termination

9.1 Account Closure

To close your account, contact us at support@mybundle.app. We believe property records have long-term value for all future Owners, and encourage you to keep them, but we respect your right to deletion. You may request deletion of your data, and we will process verified requests within 30 days (see our Privacy Policy).

9.2 Termination by Bundle

We may suspend or terminate accounts that:

Materially breach these Terms
Engage in illegal activities
Pose security or operational risks to the Service

9.3 Effect of Termination

Upon account closure:

Access to the Service, and any third-party services accessed through Bundle, ceases;
All access links will cease to function;
You have the right to request deletion of your data;
Data you have requested to be deleted will be deleted within 30 days;
Anonymised insights derived from usage remain with Bundle;
API keys and connected-tool authorisations associated with the account will cease to function; and
Some data may be retained longer if required by law or for security, fraud prevention, or auditing.

9.4 Inactive or Orphan Accounts (also see Privacy Policy §5)

If: (a) an account has no verified contact details; (b) a transfer has been initiated but remains unclaimed and the account is otherwise inactive; (c) any required fees are unpaid; or (d) there has been no sign-in or other activity for 12 months, we may classify the account as inactive or orphaned. We reserve the right to suspend access and, after giving at least 30 days’ notice to the last known contact, delete the account and associated content or anonymise it. We are not liable for any loss resulting from such deletion or anonymisation. We may retain minimal records as required by law or for security, fraud prevention, or auditing purposes.

We believe property records have lasting value for existing and future Owners. Before deleting, consider:

Transferring your Property to a new Owner (can increase potential sale and property value). Keeping records accessible helps with warranties and insurance claims.
Future you might need these records for tax or legal purposes.
Keeping an inactive account with your property history may be available without charge, depending on the Service settings you use and applicable pricing at the time.

10. Dispute Resolution

10.1 Contact Us First

Most issues can be resolved quickly. Before taking formal action, please contact us at support@mybundle.app. We're committed to finding solutions.

10.2 Good Faith Discussion

If we can't resolve any issues informally, both parties agree to meet (virtually or in person) for good faith discussions within 30 days of written notice.

10.3 Mediation

For disputes over $10,000, either party may require mediation before court proceedings. Mediation will be in Auckland under AMINZ rules, with costs shared equally.

10.4 Court Proceedings

If mediation fails or doesn't apply, disputes will be resolved in New Zealand courts. For claims under $30,000, the Disputes Tribunal may be used.

11. General Provisions

11.1 Governing Law

These Terms are governed by New Zealand law. New Zealand courts have exclusive jurisdiction over disputes.

If you access the Service from outside New Zealand, you are responsible for complying with local laws.

11.2 Entire Agreement

These Terms and our Privacy Policy constitute the complete agreement between us. Additional terms may apply to specific features or user types.

11.3 Severability

If any provision is found invalid, the remaining Terms continue in full effect.

11.4 Assignment

You may not assign these Terms without our consent. We may assign our rights in connection with a business transfer.

11.5 Contact Information

Bundle Holdings Limited

Email: support@mybundle.app

Website: mybundle.app

Address: 25 Tainui Road, Devonport, Auckland, NZ 0624

11.6 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government action, internet outages, or acts of third parties.

11.7 Survival of Terms

The provisions relating to limitation of liability, indemnity, intellectual property, data ownership, and governing law will continue to apply after these Terms end.

12. Professional and Commercial Use

If you use Bundle for professional or commercial purposes, activate a Professional subscription, access more than one shared or external Property Bundle, or elect to retain an Archive Copy during a transfer, the Professional Services Addendum applies in addition to these Terms.

If you use Bundle in a professional capacity, you acknowledge that Bundle treats your use as commercial, that you may be subject to different plans, fees, and account treatment, and that Bundle may create separate copies or records tied to your professional obligations. Misstating your relationship to a property may affect your access rights and data retention responsibilities.

If you are a Professional user you are responsible for ensuring you have authority to provide any personal information you upload to Bundle. To the extent we process personal information on your behalf in providing the Service, you remain responsible for compliance with your legal obligations as the agency/controller.

Thank you for trusting Bundle to help you with your property.

Professional Services Addendum

Last Updated: September 2026

This Professional Services Addendum ("Addendum") supplements the Bundle Terms of Use for professionals using Bundle in connection with their services.

1. Professional Use

1.1 Who This Applies To

You are a Professional if you use Bundle in a business, trade, or professional capacity — for example as a builder, tradesperson, property manager, real estate agent, or other property service provider.

The Service will prompt you to opt in to a Professional subscription before any action that requires one; subscribing does not by itself mean you are using Bundle in trade, and where your use is genuinely personal or domestic your Consumer Guarantees Act 1993 rights continue to apply.

By activating a Professional subscription, electing to retain an Archive Copy, or continuing to use Professional features, you agree to this Addendum.

1.2 Same Platform, Different Context

You access the same Bundle features as any user, but with different responsibilities when creating properties or accounts for clients. Sections 2 and 3 (Account Creation, Authority, and Handover) apply only where you create a Property or transfer one to an Owner. Where your Professional status arises only from your use of the Service — for example, accessing more than one shared or external Property — the obligations in those sections apply only to the extent relevant to what you actually do.

2. Account Creation and Authority

2.1 Client Authorisation

Before creating any Property Bundle, you warrant that you have:

Authorisation from the real-world property owner
Authority to accept Bundle's Terms on behalf of the real-world property owner
Disclosed that property data will be stored on Bundle and that control of the Property will be transferred to the real-world property owner at handover.

2.2 Responsibility

When you create a Property Bundle:

You control the Property until it is transferred to the real-world property owner
You are responsible for complying with Bundle's Terms in relation to the Property while you control it.
Some responsibilities, including those relating to any Archive Copy you retain and to records you were required to keep, continue after handover.

3. Account Handover

3.1 Transfer Process

You agree to transfer the Property to the Owner when required or requested by using Bundle's transfer feature.

3.2 Post-Handover Access

After transfer, you no longer control or have access to the Owner’s Property unless access is granted through the Service by a user with permission to do so. Any further access is subject to the permissions granted.

3.3 Archive Copies and Update Proposals

When you transfer a Property to its Owner, you may elect to retain an Archive Copy for your record-keeping obligations, provided you created the relevant Property and have an active Professional subscription. If you elect to do so during the transfer process, Bundle will make an Archive Copy available under your account reflecting the Property Record at or around the time of transfer.

You are responsible for deciding whether you need an Archive Copy before completing a transfer. Archive Copies must be elected during the transfer process and require an active Professional subscription. If you complete a transfer without electing to retain an Archive Copy, Bundle is not responsible for creating, recovering, or reconstructing one for you later.
The Archive Copy sits under your account and is not visible to anyone else unless you share access to it. Offering a file as an Update Proposal does not give the Owner access to your Archive Copy.
It does not automatically synchronise with, or share content to, the Owner’s version.
You may use it for compliance or record-keeping purposes in line with your professional obligations.
Archive Copies function as standalone property records within your account. You may use Bundle’s standard sharing and access features for these records, but you remain solely responsible for managing access and ensuring that any sharing complies with your professional and privacy obligations.
You are responsible for managing any personal information within the Archive Copy, including reviewing whether it remains required for your legal or record-keeping obligations. Where deletion tools are available, you are responsible for using them when information is no longer required. Where deletion is not available through the Service, you may contact Bundle to request assistance.
After handover, you may upload new files to an Archive Copy. Uploading does not by itself make the files available to the new Owner. You may separately offer files from your Archive Copy to the Owner as "Update Proposals", choosing individually which files to offer. You cannot modify or delete anything in the Owner’s Property Record (unless invited to have access), and you do not receive notification of whether your proposal was accepted or declined.

4. Data and Records

4.1 Your Uploads

Documentation you upload remains subject to your professional obligations and industry requirements.

4.2 Long-term Access

Archive Copies may assist you in meeting record-keeping or statutory obligations (for example under the Building Act). Continued access to an Archive Copy depends on your Bundle account, applicable subscription, and these Terms. Any further access to the Owner’s Property after transfer depends on access being granted through the Service by a user with permission to do so. Any re-sharing of personal information from an Archive Copy remains your responsibility and must comply with your professional, privacy, and legal obligations.

4.3 Personal Information

If you upload personal information about others, you warrant that you have the authority to do so. We process such personal information on your behalf solely to provide the Service. You remain responsible for compliance with your legal obligations as the agency/controller.

For Archive Copies retained when you transfer a Property, you are the agency/controller of all personal information within that copy. You must comply with the Privacy Act 2020 for any access, correction, or deletion requests relating to your Archive Copies.

4.4 Update Proposals

You acknowledge and agree that:

Users with permission to review or accept Update Proposals may accept, decline, or ignore proposals;
you will not be notified of their decision;
a proposal does not give you rights over the Owner’s data; and
you remain responsible for retaining your own records as required under your professional and statutory obligations, regardless of whether users with permission to review Update Proposals have accepted any proposal.

5. Commercial Terms

5.1 Payment

You must subscribe to the Professional billing product applicable to your use context where required by the Service or our pricing page.

Professional subscription fees apply to your Professional account. If you elect to retain an Archive Copy, continued access to Professional features, including Archive Copies and Update Proposals, may require an active Professional subscription.

Fees, renewals, cancellations, and any future billing products are described in the Service, on our pricing page, or in the applicable billing terms. No partial-period refunds apply, except where required by law or expressly stated in the Service or applicable billing terms.

5.2 Commercial Relationship

Where you use Bundle in trade, the Consumer Guarantees Act 1993 does not apply. Subscribing to a Professional plan solely to access additional Properties for personal or domestic purposes may not, by itself, constitute use in trade.

6. Liability

6.1 Your Professional Obligations

Bundle does not change your professional obligations. You remain responsible for:

Accuracy of your documentation
Meeting industry standards
Professional advice you provide
Meeting your statutory obligations

6.2 Additional Indemnity

Beyond the standard Terms, you indemnify Bundle against claims arising from:

Unauthorised account creation
Unauthorised property creation
Your professional services
Failure to obtain proper consent
Any use, disclosure, or retention of data within an Archive Copy contrary to privacy or retention obligations.

7. Termination

This Addendum applies whenever you use Bundle professionally. Your obligations regarding existing accounts survive even if you stop using Bundle.